People with whom we communicate and do business, always ask about our work and services. Here we answer the most frequent questions.
- What do you do pertaining to web solutions?
The short answer is websites. The longer, we make any software that is used through a web browser. These are corporate, institutional, or personal websites, web applications, electronic magazines, e-shops, content management systems, and so on. See the Web solutions page for details.
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- What have you developed recently, and in general?
At any moment we are working on several projects. Plz contact us and we will let you know.
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- How exactly do you make websites?
No ready-made prescription is available. We follow a process but we are also very flexible and often add or remove steps in the process as per project specifications. Please, visit the Process section.
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- Why don’t you offer the concept design with the proposal?
In our process the graphical shaping of the solution comes at a later stage, after we have clarified client and user needs, prepared a prototype, and verified it with users. The graphical concept is a logical step in the sequence, and happens to be at the middle of the project. We however can prepare a proposal in which the work ends with the graphical concept. After that you are free to choose another company for the development or do it with us. If you are interested, or need more details, please contact us.
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- What is the different about you?
We are not different, sites are.
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- Why should I choose you?
We enjoy our work. We follow a process which guarantees that we achieve the goals of the project and meet the deadlines. We believe our work is a craft - it combines art with engineering and adds a touch of magic.
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- What is your customer policy?
There is no way we can let the client down. When a client is disappointed with our work, we take a lesson. When a client comes to us for repeated business, we are happy because we know we have done it well again.
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- What shall I do if my site stops working?
We test rigorously, so when we release a web solution we are sure it works as intended. If there is a problem, the reason usually is external to the site. It could be the server where the site is hosted, or the internet provider, or something else. Contact the project manager who leads or lead your project. We will try to help you out of any situation. We will fix the problem if it is within our reach or we will give you advice.
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- How will you guarantee that we won’t have to redesign our website in a year?
When we build a website, or any other software product, we pay close attention to requirements and needs. Our solutions satisfy them, so only very rarely will a client of ours need to redesign or rework our solution. Common reasons for redesign are expansion of the business of the client, merging with another company and changing the overall identity, or explicit business strategy.
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- What makes you so sure that our users will like and understand the website?
One can never be perfectly sure what users will like. Our process guarantees that when we start working on a project we have good understanding of what users need and what they want. Later we test a prototype with representative users to make sure we are on the right track. When the solution is about to be released, we test with users again for confirmation. When we are done, we are confident about the result.
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- Why do I need a website? Do I need to change my current website?
You or your organization may have a number of different reasons. If you are not sure whether you need a website, what kind of site you need, or whether you need to modify your existing site, we would love to talk to you. Our consultants can help you perform user or market research, prepare a strategy, analyze the competition, or assess your website or product.
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- What advantages will a website bring to my business?
Having a website nowadays is not just fashionable, nor it is a luxury - it is mandatory. Advantages will depend on the goals that you have. A website may give your clients an additional communication channel to your company. A website may give your readers room to share ideas and comment your publications. An intranet will make the life of your employees easier by bringing the content they need together. A web reservation system may be more efficient than a brick-and-mortar one. A helpdesk may be cheaper than maintaining a call center. And so on, and so on.
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- What do you think of the XYZ website? Is it nice?
Often people will show us a website asking whether we like it. Actually it does not matter. What is more important is whether they like it and whether their users like it, as well as whether it is usable, easy to maintain and update, robust and functional. We always encourage our clients to show us the sites they like.
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- We don’t have the time to write our content. Can you help us?
Yes, we can. Writing for Internet has its own rules based on clarity, readability and understandability. You can rely on our copywriting expertise.
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- We don’t have a clear concept but we like the website of the ABC company, which is so cool. Why don’t you make ours the same?
We can do that. Probably you do not need a replica of an existing site, though. The web solution that we will offer will be tailored to the specific needs of your company and clients and will represent your spirit. It may happen that two sites look alike but it is usually a side effect.
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- What if I want you to arrange the page differently?
Very often our clients try to be designers. This is quite natural. They are the ones who know their business. They have personal preferences and corporate cultural knowledge and habits. We take these into consideration. We also consider a multitude of other constraints, such as user needs, good web design practices, screen real estate, interaction flow, goals, technical feasibility, system throughput, and many other. We always propose solutions we believe to be most appropriate for the particular case.
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- How much time does it take to make a website?
Depends on the solution that the client needs. Can be as short as a week or as long as a year. No matter how long you project takes, we will always keep you posted. Your project will have a dedicated project manager who will update you on a weekly or daily basis.
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- How much does a website cost?
As is the case with time, the cost will depend on the scope, complexity, due date, and specifics of the solution. We cannot give a generic estimate. The price is calculated for each particular situation. In any case, our solutions are affordable.
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